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Michael Heppell newsletter

5 out of 5

Published: Tue, 07/02/13

Imagine you run a hotel. You work hard, you want to create the very best customer service and your guests are at the centre of everything you do. And…

It's obvious. Isn't it?

Published: Mon, 06/24/13

I had to call the help line. My little brain just couldn't work it out. It was particularly frustrating as I'm supposed to be the one who likes self…

Self Coaching

Published: Fri, 05/17/13

Lots of people would like a coach. They hope their coach will give them answers, point them in the right direction and even give them the motivation…

Practice when you don't need it...

Published: Thu, 05/02/13

So that you can do it perfectly when you do. Darts and snooker are two sports that have eluded me. I'm not one of those people who argue that it's not…

Why I'm an active optimist

Published: Wed, 04/03/13

I often talk about the difference between optimists and pessimists during my keynote presentations. Generally audiences agree that being an optimist…

What's the talking point?

Published: Mon, 03/11/13

Last week Christine & I were in a tapas restaurant in London. It was packed so we were offered a seat at the bar. Ne t to us were two ladies having a…

Nobody cares how much you know...

Published: Tue, 02/26/13

until they know how much you care. It's not my quote, it was said by President Theodore 'Teddy' Roosevelt over 100 years ago, but recently I've found…

How was your 2013?

Published: Tue, 01/29/13

How was your 2012? And more specifically, what were your three best memories? Take a moment then answer this. How many of your best memories were…

I've broken one of my own rules

Published: Tue, 01/22/13

Sorry, I've been a numpty and broken one of my own golden rules. This one: If you are going to ask someone for something then make sure you've got…

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