How to get remembered, rewarded and referred
Published: Thu, 02/27/14
A good part of my life is spent sitting in staff and management conferences waiting to go on stage to do my thing.I'm one of those people who like to…
Michael Heppell Ltd.
Michael Heppell newsletter
Spring IS coming
Published: Tue, 02/18/14
'When will it ever end?' pleaded the pensioner whose home was being flooded as many times in as many weeks. It's heart-breaking.I found myself…
5 Customer Service Trends For 2014
Published: Mon, 01/06/14
Online Reviews For EverythingEveryone has used TripAdvisor to check a hotel prior to (and even after) a visit. And if you work in the hospitality…
One final act of kindness
Published: Tue, 12/24/13
On Christmas Eve, one final act of kindness. An oldie but a goodie: http://www.youtube.com/watch?v=vr3 _RRJdd4 Thank you for sharing all your…
You've been passing it on!
Published: Mon, 12/23/13
I wanted to share with you some of the brilliant Random Acts of Christmas Kindness that you've been sending to me via email, Facebook and Twitter.
Kindness Ltd.
Published: Sun, 12/22/13
This is a really lovely article. It brought a big smile to my face.Looking beyond simply today and tomorrow; how to build a business based on…
Pass it on
Published: Sat, 12/21/13
Today's message is a simple one.Pass it on; you never know when you may receive some of that kindness back:…
The beggar who gave away money
Published: Fri, 12/20/13
There are so many types of random acts of kindness out there, how about another e ample?It's brilliant, like begging in reverse! http://www.e…
Small gestures, big impact
Published: Thu, 12/19/13
Small gestures, big impact.If anything demonstrated this point, it's this article here: http://mashable.com/2013/10/21/random-acts-of-kindness How…
Christmas shopping... in reverse!
Published: Wed, 12/18/13
Right up to Dec 24th we are sharing stories of Random Acts of Christmas Kindness with you.I love this idea!It's so simple and very much in keeping…