Michael Heppell Ltd.

Michael Heppell newsletter

A jet, a wish and a surprise

Published: Tue, 12/17/13

Right up to Dec 24th we are sharing stories of Random Acts of Christmas Kindness with you. Today, I wanted to pass on a brilliant video. Chances are…

7 Deadly Sins of Customer Service

Published: Thu, 11/28/13

1) Saying 'It's company policy' - When was the last time you heard this phrase and thought, 'You know what, you're right?' I'm guessing never. So…

Are you a service leader?

Published: Thu, 11/21/13

Are you a leader in an organisation that's passionate about customer service? On 8th January 2014 I will be holding a very special one day event…

Hearts and Minds

Published: Thu, 10/24/13

On 1st October leaders from a wide range of organisations from Sainsburys to Virgin, BMW to Kensington Palace joined me when I launched a new…

The Winter Of Our Discontent

Published: Wed, 10/23/13

For those of you who live in Britain, have lived there, visited or just heard about here, you will be aware of one lasting truth; us Brits love…

Why the gap is getting wider

Published: Tue, 09/10/13

Have you noticed how the service gap is getting wider? Just as more and more organisations are starting to get it, at the same time more than ever…

21.5 Unbreakable Laws of Selling

Published: Tue, 09/03/13

I am delighted to have been asked by Jeffrey Gitomer to support the release of his brilliant new book '21.5 Unbreakable Laws of Selling' which is…

<< First < Previous Next >