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Michael Heppell newsletter

He might have drunk Windowlene

Published: Thu, 11/06/25

Updated: Thu, 11/06/25

When I was a kid, there was a boy at the top of our street who might have drunk Windolene. The thick pink cream window cleaner. At least, that’s what…

Dogs respond better to two-syllable names

Published: Thu, 10/30/25

Updated: Mon, 11/03/25

Apparently, dogs respond better to two-syllable names. Maybe that’s why so many are called Alfie, Charlie, Bella and Poppy and good old Re and Spot…

One Year We...

Published: Thu, 10/23/25

Updated: Thu, 10/23/25

I read a book where the protagonist, reviewing her life, shared that instead of making lifelong promises, she and her husband made one-year…

The Power of Context

Published: Thu, 10/16/25

Updated: Sat, 10/18/25

I needed to contact Microsoft support 🙄.Filled in the form. Pressed submit. A message popped up reviewing the problem and saying… E pected response…

25 Reasons to Be Cheerful – Autumn Edition

Published: Thu, 10/09/25

Updated: Thu, 10/09/25

Autumn has well and truly arrived here in the northern hemisphere. Mornings are crisper. Evenings are darker. The leaves look fabulous – but they’re…

I should be 6’ 2”

Published: Thu, 10/02/25

Updated: Thu, 10/02/25

'I thought you’d be taller.' That was the greeting from a client as I arrived to deliver their staff conference keynote. My reply could have been,…

I ate a LIVE razor clam

Published: Thu, 09/25/25

Updated: Thu, 09/25/25

When was the last time you tried a food you’d never tasted before? Something that made you hesitate for a second. Maybe it looked unusual, smelled…

The Empty Chair

Published: Thu, 09/18/25

Updated: Mon, 09/22/25

I’m not sure if this is true or an urban myth, but it’s a belter of a customer service story. In meetings during the growth of Amazon, there was…

Is it time to hit pause on your podcasts?

Published: Thu, 09/04/25

Updated: Thu, 09/04/25

There was a recent time when I couldn’t go for a walk, drive to the shops, or even brush my teeth without a podcast playing in my ears. Productivity,…

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