When Coincidence Feels Like Magic

Published: Thu, 03/27/25

Updated: Thu, 03/27/25

Is Synchronicity: Meaningful Moments or Just Chance? Have you ever had one of hose moments where everything just… lines up? You think about someone…

Update on Your Pre-Order of ‘See, Smile, Say Hello'

Published: Thu, 03/20/25

Some things are sent to try us - like this. Dear Happy 1st day of spring and International Day of Happiness – oh the irony. There are two versions of…

Update on Your Pre-Orders of ‘See, Smile, Say Hello'

Published: Thu, 03/20/25

Some things are sent to try us - like this. Dear Happy 1st day of spring and International Day of Happiness – oh the irony. There are two versions of…

Finally! And 5 lessons

Published: Thu, 03/20/25

Updated: Thu, 03/20/25

Yes, at last! After 70 years, Newcastle United has finally brought home a trophy. And I was there, with Christine and two of our best mates.

It’s anyone who isn’t you {{ subscriber.first_name | capitalize }}

Published: Thu, 03/13/25

Updated: Thu, 03/13/25

Even if you’re retired. Even if you don’t think you have any. Even if you’re locked away in a shed on the Outer Hebrides. You still have... customers.

Work with What You Have, Not What You’d Like

Published: Thu, 03/06/25

Updated: Thu, 03/06/25

I recently got into a little trouble on LinkedIn. I suggested that the worst culprits for poor customer service were small businesses - but only…

Sometimes, simple is best {{ subscriber.first_name | capitalize }}

Published: Sun, 03/02/25

Hi Sometimes simple is best. If you were waiting for the Call the Midwife to finish. If you like playing with the roulette of getting special offers…

Anti-Procrastination Gift Enclosed

Published: Sun, 03/02/25

Updated: Sun, 03/02/25

Hi This is it. A final sales email. At midnight tonight, my special pre-order packages for See, Smile, Say Hello, close forever. Your chance to get a…

The Silent Language of Listening

Published: Sat, 03/01/25

Updated: Sat, 03/01/25

Hi In the cacophony of our modern world, rather than speaking louder – listen better. To stand out, try hearing the unsaid, understanding the…

It's not you, it's me

Published: Fri, 02/28/25

Updated: Fri, 02/28/25

Hi This isn’t just the world’s worst way of being dumped – it’s fundamental when it comes to customer service. You can’t control other people. You…