We've had a few technical challenges with our web ordering which has unfortunately meant that some people and haven't been able to book places on Brilliant Life or buy products on-line. We apologise if this has affected you. However we're delighted to announce that the challenge has now been resolved!

We are sorry, very sorry - so as a 'we really are sorry' gesture we're going to extend the fastest 50 offer by a little longer! This means if you act fast you can receive £100 off a Brilliant Life event in London or Newcastle. Plus we want to give you five things to do if the Gremlins attack:

We were hit by gremlins this week (internet security certificate, yawn). But I guess we've all had those Gremlin attacks - you know - those technical challenges which are out of your control but affect your customer service? 

Well you can get mad or fix it, say sorry and move on.

Here are Michael's five tips to make the most of a Gremlin attack.

1)     Say sorry to everyone (even the people it may not have affected) quickly - and mean it.

2)     Don't blame anyone. The Gremlins affect everyone - if you blame a person for not doing x, y or z you can guarantee it will be your turn next week.

3)     Don't get frustrated get fascinated. Ask 'What have we learned'

4)     Diary the solution for next time. Our problem was the security certificate ran out on our website. We've diarised a check now once a year, every year for ever.

5)  Send people a helpful list as part of your apology!

You can now book your place or find out more on-line by clicking here.

Or if you'd prefer, you can call us on 08456 733 336 and we'd be more than happy to book your place over the phone. If the lines are busy please try again.

Be Brilliant,

Ruth Thomson

Michael Heppell Ltd.