The Whole Package

Published: Tue, 08/19/08

 

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We are on our Summer break in Ibiza, doing some serious chilling and using the increased creativity for the filming of a new DVD.  Of course, with all this hard work we've got to eat and with 2,200 bars and restaurants on the island the choice is huge.  And here's where our problem starts - attempting to find a place to eat which has 'the whole package'.

 

We started by finding a restaurant with a brilliant location; the sun was setting, a cool breeze blew, but the food.... let's just leave that for another day, (in fact I think what we ordered had been left from another day).  Next up was a mega meal with some of the tastiest food ever, but the service! It was slow, slow, slooowww.  In fact we decided against ordering coffees or dessert as I had this news letter to write - a week later. I thought we'd nailed it when we found a place with a fantastic location, speedy service and rather nice food but we won't be going back as the staff seemed to be practicing for when 'being exceptionally rude' becomes an Olympic event!

 

I guess we'll just have to 'make do'.  But wait - WHY?  I don't know about you but I'm fed up with 'making do' and so are millions of people all over the world.  They (like you and I) are looking for organisations and individuals who've got, 'the whole package'.

 

The whole package doesn't happen by accident and it's much more than putting in a little extra effort or getting a smile on your clock.

 

Here are five of the key pieces which I think make up the whole package...

To continue reading the article click here. 

19TH AUGUST, 2008 - EDITION #139


FIVE STAR SERVICE - ONE STAR BUDGET, LIVE IN LONDON
We are delighted to announce that on Tuesday 4th November the London Business Forum will be hosting Michael's only public presentation of Five Star Service - One Star Budget this year. 



During a high paced session, Michael will share insights in to how some of the best service organisations in the world wow their customers and he'll give 'takeaway tools' to help you create your own amazing customer service techniques.


For more information and to book your place visit the London Business Forum website by clicking here.
 

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BRILLIANT LIFE LIVE IN OCTOBER
***THE FINAL COUNTDOWN!***

Michael's brand new course 'Brilliant Life' - taking place on Saturday 4th October 2008 in Newcastle and Saturday 11th October in London - is nearing capacity with just a handful of places available!

If you haven't already guaranteed your place, never fear, by taking massive action right now you can book your place and ensure you don't miss out on this landmark occasion.

Want to know a little more about 'Brilliant Life' before you commit? No problem - click here!

'Brilliant Life' really does promise to be a spectacular event. Michael will guide you to know what you want, know how to get it and gain the motivation to do it. You will be provided with the tools and techniques to ensure that you can start creating a brilliant life for yourself right away. Not only that but you will have the opportunity to network with other like minded-people in a comfortable and inspiring environment.

So click here to book your place on Michael's most widely anticipated event!



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ASK MICHAEL

Dear Michael

 

I've lost three customers in the last week who all blame the 'credit crunch' for their inability to spend with me.  What can I do?  I'm thinking of dropping my prices even though I may make a loss.

 

Help!

 

Olivia

Dear Olivia

 

Don't drop your price - leave that game to the supermarkets and plc's.  Instead add value.  Some of your customers are using the credit crunch as an excuse - they were never going to buy from you in the first place - so for them think 'next' and move on.  However, there are still lots of deals to be done on your terms but you'll have to be faster, more creative and give better value than ever.  Those who do will win - credit crunch or not.

 

Be Brilliant!

Michael

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