Here's one that drives me nuts and I'm not really sure if I can do anything about it. All my suppliers, colleagues and staff are going on and on about the 'credit crunch' and saying this is going to be a terrible year. Is it?

Best

Daniel

Dear Daniel,

Simple answer yes, if you want it to be.  The fact is thousands of businesses are going to talk their way into a recession and for many it will be a wonderful excuse.  An excuse for not giving brilliant value, and excuse for not stepping up and an excuse for not putting their customers first.  Meanwhile their will be others who see this as an opportunity to clean up by offering; innovation, solutions, brilliant service and focusing on investing in their staff.  They'll weather any storm and when the sun shines - they'll be way ahead of the curve.

Be Brilliant

Michael

If you want more advice on how your business can thrive during turbulent times email info@michaelheppell.com with some details about you and your organisation and our commitment to you is that we'll help.

Dear Michael

I have read your new book Brilliant Life and I feel excited about the road ahead. How can I can those around me to feel the same?

Yours brilliantly

Amanda

Dear Amanda

I get asked this question a lot.  The simple answer is don't attempt to change them, instead, take a leaf out of the book of one of the worlds greatest ever leaders, Gandhi, who said, 'Be the change you want to see in the world'.  It's amazing how many people will ask you what you have done or changed then share with them how you are doing it.

Be Brilliant

Michael