Jeffrey Gitomer asks the question, 'Who is the most important person in the world?' and the answer? It's not the customer - it's you!

And until you learn to motivate yourself (and those around you) to want to be better for yourself first, then your customer service success will be shallow at best.

Take an average day. You've done the hard stuff; you got out of your cosy bed, showered, dressed, commuted, signed in - you made it to work! At the most basic level you might as well be thinking 'I'm here; now let's make the most of it.' 

So what if you were to add a bit of motivation to your desire to serve?  Motivation is the magic ingredient which creates the 'wow' in service.  Organisations and individuals who win awards do so because they want to serve. They take pride in serving. They get brilliant results. And that motivates them.

A WOW to someone who loves to serve is simply their Ways Of Working. 

The more common (and dangerous) approach is that people go to work to simply do a job.  Fair enough, but how do you feel when your checkout assistant is having a conversation with his or her colleague and only turns to you when they ask for £150?  How does it make you feel when you're unsure of what a 'company policy' is when a member of staff uses it as an excuse to stop you in your tracks?  And how do you feel when the service is completely neutral?  Do you feel loyal? I think not.

To create outstanding service you have to motivate yourself first and truly want to serve and be all you can be.  Only then can you really start the Wow Now!

Be Brilliant,

Michael

If you are committed to providing nothing but the very best service to your customers, have a look out our brilliant new audio programmes now available. 

 Five Star Service 3CD Audio Learning Programme

Containing material from; my best selling customer service book, keynote presentation and interactive workshop; you will be presented with ideas and concepts backed up with inspirational stories designed to motivate the listener to take action. Read more...

Available for just £19.95. Click here to order yours

Start the Wow Now! Motivator (Single CD) 

With this programme, the idea was to give the listener a boost and a reason to increase their levels of service, and for them to feel motivated to take action and raise their game now. 'Start the WOW now!' is a 70 minute single CD programme for everyone. Read more...


                                          Available individually or in packs. Click here to order.

Or why not have a look at our brilliant bundles available for individuals and small businesses right up to large companies. Click here to read more...