A few years ago I wrote a simple newsletter about being a five star customer. The idea was basic. Receiving five star service as customer is lovely, giving five star service as the supplier is a must. But what about being a five star customer?
Five star customers are; patient, understanding, friendly, giving and they always smile. They say please and thank you and when things do go wrong they seek first to understand and then see if they can help.
Here's what I've observed in recent weeks. As the economy bounces around and uncertainty still looms there's an attitude of 'I'd better grab all I can'. You can see this hording mentality with resources, time and of course money. 'What can get out of this?' is the mantra for many. It just feels a bit nasty.
In my book Five Star Service my communication with Capt Denny Flanagan stared with him saying, 'I will take you up on your offer to help spread the word about just treating people NICE'.
So how are you doing in the nice stakes? How about making the rest of September a simple mission to treat your customers, suppliers and yourself 'nice'?
Let me know how you get on.
Be Brilliant!
Michael
Five Star Service is the revised edition of Michael' best selling customer service book. It's packed with tools, techniques and ideas that you can use immediately to make a difference to you and your organisation.
