Tick boxes, service and hospitality
Published: Tue, 12/20/11
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| You did everything that was expected, on time and fulfilled your customer's needs. You've ticked the boxes. You did all of the above with style. It flowed and appeared effortless, your customer is totally satisfied. You've offered great service. You did all of the above AND you really cared. You showed your customer that you understand them as individuals. You are on their side and it was your pleasure to look after them. That's hospitality. |
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| Michael will be speaking live at the London Business Forum on Wednesday 18th January 2012. He will be presenting How to Be Brilliant during the morning and How To Save An Hour Every Day in the afternoon. If you're interested in attending, the last few tickets are on sale now for both sessions. You can read more information and book your tickets here. |
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| I'd like to take the opportunity to wish you all a very Happy Christmas and here's to a truly brilliant 2012! A huge thank you to every single one of you for reading my books, newsletters, listening to my audios, seeing me present and generally having the guts to step up and take action. I look forward to helping you find your personal brilliance in 2012 - it's going to be an exciting year. Be Brilliant! Michael |