Have you noticed how the service gap is getting wider?
Just as more and more organisations are starting to get it, at the same time more than ever are losing it.
The one's who get it know the massive financial and emotional capital gained from providing brilliant service. The one's who are losing it argue that they can't afford to invest some time and energy in to the problem (just now / never).
But there's something else.
The one's who really get it don't just invest in service training they invest in people development across the piste.
Great leaders know that if you want your staff to deliver great service they have to feel confident, happy and engaged in their work first.
I don't know about you, but I'd rather have no response than a fake, 'Have a nice day', from a disengaged member of your team.
I must have said this a million times...
'You can't be better for your customer unless you are better for yourself FIRST'.
Be Brilliant!
