On 1st October leaders from a wide range of organisations from Sainsburys to Virgin, BMW to Kensington Palace joined me when I launched a new programme for people who are genuinely passionate about customer service.You can watch a six-minute sample of the event here.
If you like what I'm saying and want to know more about our Hearts and Minds programme I'm hosting two special video conferences on Tuesday 29th October at 12 noon and 7pm GMT. They'll last for around 50 minutes.I'll give you a whole bunch of thoughts and ideas including; why I think 90% of customer service training is a waste of time, the biggest mistake most organisations are making in their service offering and, most importantly, I'll share with you what you can do about it.I'll also give details of the new programme we launched on the day and explain how you can get involved.
There are only 200 places on each video conference. You just sit comfortably, have a pen, paper and an open mind, watch me and I'll do the rest.If you'd like a place on the video conference then act fast and send an email to ruth@michaelheppell.com with the following details:Your Name
Position
Organisation
Telephone number
Time slot you would like 12 noon or 7pmRuth will then send you your log in details and pass key.
Be Brilliant!
Michael Heppell
PS Remember to have a quick look at the video here first. If you disagree with me after 6 minutes you won't want to waste any more of your time. If you agree with me, grab a place.
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