On 8th January 2014 I will be holding a very special one day event specifically designed for leaders of organisations who want to make a difference in the service stakes.

'Leading Hearts and Minds Masterclass' has been designed for leaders, managers and rising stars who would like to learn how to inspire their teams during 2014. You can get full details by downloading this PDF here.

Plus on 2nd December at 7pm I will be hosting a free 30 minute webinar to tell you more about the event. To register a place simply email ruth@michaelheppell.com with your name, organistation, position and telephone number. We will send you the log-in details and pass key.

My 'Leading Hearts and Minds Masterclass' is the most exciting, in-depth, full day programme on customer service I have ever created and I would love for you to be part of the day.