What You And 200 Pub Managers Have In Common

Published: Tue, 09/29/15

Image
Last week the new 3rd Edition of 5 Star Service was published - always exciting.

Our first order came from Sizzling Pubs who bought 200 copies for their pub managers. You can see them here with their new copies.​
Image
Of course, Sizzling Pubs are totally committed to creating a brilliant experience for their guests.

And so are you.

I hope that, like them, you’re doing something about it.

I’ll not mess about. The new 3rd edition of my best selling book 5 Star Service is available now and I want you to own a copy.

It’s packed with ideas to help you to deliver amazing customer service.

In this edition you will:

Delve into 54 chapters

Discover a new improved Service Star

Find 9 brand new chapters, including:

         Loyalty 3.0
         Make Them Feel Famous
         Forget About The Exceptional
         Restoration Team

Plus you’ll get some great ideas on using Twitter and online technology

Be wowed by an enhanced chapter featuring the legendary Captain Denny Flanagan

Find over 100 simple to apply training ideas

And all of the above is packaged in an easy to read, fun, interactive book that’s guaranteed to inspire you to take action.

You can order now on Amazon pick up a copy from WH Smith’s in stations and airports or ask your favourite book seller. For larger orders contact us directly.

At the end of this email there’s a few lines on what some industry experts are saying about the new edition.

I hope you enjoy reading the new edition as much as we enjoyed writing it.

Be Brilliant!
Image




Michael ‘Last Orders’ Heppell

What the experts say

‘Michael Heppell is the ultimate service guru.’
Jonathan Raggett, MD Red Carnation Hotels & Hotelier of the Year

‘If you want to transform your customers’ experience, then 5 Star Service is the place to start. Even if you think you have customer service nailed, Michael can help you to be better. This is a brilliant book that everyone... and I mean everyone, can take something from. Your customers will thank you for it!’
Simon Perkins, Operations Director, Countrywide Estate Agents

‘At Boodles customer service is everything. This book is compulsive and compulsory reading for our staff.’
Michael Wainwright, Managing Director, Boodles

‘Michael Heppell has such an authentic and effective voice in teaching people to improve lives by providing richer service. He is clear, convincing, and completely on your side at every step along the way.’
Danny Meyer, CEO, Union Square Hospitality Group and author, Setting the Table