Anti-Procrastination Gift Enclosed

Published: Sun, 03/02/25

Updated: Sun, 03/02/25

This is it. A final sales email.

At midnight tonight, my special pre-order packages for See, Smile, Say Hello, close forever.

Your chance to get a signed first edition, a £5 saving and instant access to 5 chapters disappears in just a few hours.

If you’re a procrastinator (like me) you might have been thinking, ‘I’ll get around to it’

So here it is – your ‘round toit’

This is your last call.

Why This Book? Why Now?

It’s been 18 years since I published my first book on customer service. Since then, the world has changed. Customers expect more. Competition is fierce. Brilliant service isn’t optional—it’s survival.

That’s why I wrote See, Smile, Say Hello—to give you practical, real-world strategies that create loyalty, increase sales and make service unforgettable.

Here’s just a smidge of what you’ll learn

The Ripple Effect (lots of these throughout the book)

The small interactions that change everything.

Chapter 11 – Convenient For Whom?
Why I’m not a fan of the scan.

Chapter 22 – It’s Not You, It’s Me

Did you read this yesterday? It’s about everything in life. Difficult customers? Troublesome boss. Dodgy neighbours. It’s not about them—it’s how you respond. Master emotional control and turn problems into loyalty.

Chapter 24 – No Bad Days

What to do when you don’t want to smile

Chapter 26 – Are You Writing That Down?

The small details make or break service. Avoid the common mistakes that frustrate customers and lose sales.

Chapter 43 – How to Say No Nicely.

Another powerful tool to use in customer service and EVERY other area of life.

THERE ARE 50 Chapters!

What Others Say

‘Michael Heppell is the ultimate service guru’

Jonathan Raggett, Managing Director, Red Carnation Hotels

‘Michael Heppell is clear, convincing and completely on your side at every step along the way’

Danny Meyer, CEO, Union Square Hospitality Group

I have to ask, as this is your final chance – Go on, Order Now

✅ Save £5 and receive a signed first edition

✅ Buy 10, Get 12 – Plus 2 seats at my exclusive April 3rd live event

✅ Instant access to 5 chapters so you can start reading today

At midnight tonight, pre-orders close forever. Please don’t miss out.

https://shop.michaelheppell.com/sssh/

Be Brilliant!

Michael

P.S. Is this a book for me?
That’s the number one question I’m being asked about See, Smile, Say Hello. I assure you, whether:

You work directly in front-line customer service.
You retired 10 years ago.
Or anything in between.
You will discover some amazing life-enhancing tools, read entertaining stories and learn brilliant strategies that will help you to be better in every area of life.

Order here.

PPS If you've already bought yours, thank you. I wasn't going to mail you again, but thought you would enjoy the glow of having ordered and you'd like the 'round to-it' 😁.

Michael Heppell Ltd, Hadrian Business Centre, Church Street, Haydon Bridge, Northumberland NE47 6JG, UNITED KINGDOM

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