Why is it always the middle of the night when your smoke alarm beeps?
Published: Thu, 09/06/18
First of all, it’s great to be back. We’ve rested for most of August and as usual, when it gets to September, I’m raring to go.Plus, conference season…
Michael Heppell Ltd.
Michael Heppell newsletter
Slimming World Special
Published: Wed, 08/01/18
Welcome to your special Slimming World page.First question… How are you today?Come on, you know you have to say it out loud. How are you today?That’s…
How To Say No
Published: Thu, 07/26/18
YES! Yes, I’ll do it - Too easy.Sorry No - Too hard.If, like me, you are presented with a dozen or so opportunities a week (thank you LinkedIn) ... If…
What The Heck Has Happened To Customer Service?
Published: Thu, 07/19/18
When John Lewis and Apple are screwing up, you know there’s something wrong.Apple have lost all of Mrs Hep’s calendar data (that’s why you didn’t…
Ok So It's Not Coming Home
Published: Thu, 07/12/18
I’m writing this newsletter in a state of contemplation.We’re not going to be in the World Cup Final, it’s not coming home and this morning the whole…
Why we’ll win the World Cup
Published: Wed, 07/04/18
If like millions of football fans you’ve been watching the World Cup – Or let’s face it, even if you haven’t been watching it you know about it – Then…
The Enemy of Loyalty
Published: Thu, 06/21/18
'Your desserts!’The waiter placed our perfectly presented puddings in front of us with a flourish. They looked amazing!So why did we refuse them and…
What's Your Purpose?
Published: Thu, 06/14/18
Last week I received a copy of a new book, two days later I was talking to the author, 30 minutes into the conversation I asked him to write a guest…
A very quick message about Beyond Brilliant!
Published: Wed, 06/13/18
A very quick message about Beyond Brilliant I’m not sure if you were able to book your place before the super early bird offer ran out last Thursday…
A quick message about Beyond Brilliant!
Published: Wed, 06/13/18
A very quick message about Beyond Brilliant I’m not sure if you were able to book your place before the super early bird offer ran out last Thursday…