What Ambition Really Looks Like
Published: Tue, 09/25/18
For regular readers of my newsletters, it’s no secret that I’m a fan of Vanarama.They’ve been a client for many years and really understand what…
Michael Heppell Ltd.
Michael Heppell newsletter
Avon Special
Published: Fri, 09/14/18
Welcome to your special Avon page.First question… How are you today?Come on, you know you have to say it out loud. How are you today?That’s better!We…
Unsexy Business
Published: Thu, 09/13/18
We all love a bit of tech - the latest gizmo or gadget. Investors love it too. Do you remember the dot com bubble? But while the headlines are being…
Why is it always the middle of the night when your smoke alarm beeps?
Published: Thu, 09/06/18
First of all, it’s great to be back. We’ve rested for most of August and as usual, when it gets to September, I’m raring to go.Plus, conference season…
Slimming World Special
Published: Wed, 08/01/18
Welcome to your special Slimming World page.First question… How are you today?Come on, you know you have to say it out loud. How are you today?That’s…
How To Say No
Published: Thu, 07/26/18
YES! Yes, I’ll do it - Too easy.Sorry No - Too hard.If, like me, you are presented with a dozen or so opportunities a week (thank you LinkedIn) ... If…
What The Heck Has Happened To Customer Service?
Published: Thu, 07/19/18
When John Lewis and Apple are screwing up, you know there’s something wrong.Apple have lost all of Mrs Hep’s calendar data (that’s why you didn’t…
Ok So It's Not Coming Home
Published: Thu, 07/12/18
I’m writing this newsletter in a state of contemplation.We’re not going to be in the World Cup Final, it’s not coming home and this morning the whole…
Why we’ll win the World Cup
Published: Wed, 07/04/18
If like millions of football fans you’ve been watching the World Cup – Or let’s face it, even if you haven’t been watching it you know about it – Then…
The Enemy of Loyalty
Published: Thu, 06/21/18
'Your desserts!’The waiter placed our perfectly presented puddings in front of us with a flourish. They looked amazing!So why did we refuse them and…