How Good Service Becomes Brilliant
Published: Thu, 05/02/19
I was recently tagged in a Twitter post about customer service. Normally, it’s a reader having a rant and suggesting the culprits 'check out…
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Michael Heppell newsletter
Super Speaker Super Offer
Published: Thu, 04/25/19
Good morning Last newsletter you clicked the link to my How To Be A Super Speaker Masterclass event. If it was a mistake or you're not interested just…
I Was Absolutely Useless
Published: Thu, 04/18/19
Yes, I was absolutely useless. But the worst thing? I thought I was good. I’ve been having a garage spring clean and came across a bo of old…
Dealing With Overwhelm
Published: Thu, 04/11/19
Last week I hosted the Business E cellence Forum and Awards. It’s a massive event with over 1,200 participants and a range of world-class speakers.
The Curse Of Chaos
Published: Thu, 04/04/19
Early in my career, I was invited to work with a ‘creative agency’. It was a hoot! Painted pigs in reception. Table tennis and space invaders. Pizzas…
The smart way to get a double espresso
Published: Thu, 03/28/19
Last week I had a few days writing in the sun. The hotel was very nice, the breakfast very average. Two days running, the early morning team managed…
How you almost took Fiona on holiday
Published: Thu, 03/14/19
In 2005 some very ingenious boffins were working on a new device. Something which was to change the face of publishing for ever. The project name was…
Time For A Culling
Published: Thu, 03/07/19
It’s that time! The big pre-spring garden tidy has begun. We’ve been pruning like crazy; I’m sure I’m chopping too much off. It feels brutal. I’m…
Hedges Law - Start the Wow Now Special
Published: Thu, 03/07/19
Welcome to your special Hedges Law page. First question… How are you today? Come on, you know you have to say it out loud. How are you today? That’s…
What's Worth Learning?
Published: Thu, 02/21/19
A B = C A = 4 and B = (SL + LE + FT) Find the value of C I could have thrown up when that week’s maths homework was presented to me. Of course, this…