Discovering The Moment
Published: Thu, 01/31/19
The moment of discovery is nothing compared to the discovery of the moment Read that twice. The moment of discovery feels great; that ‘aha’ flash is…
Michael Heppell Ltd.
Michael Heppell newsletter
Pearson - Start the Wow Now Special
Published: Thu, 01/24/19
Welcome to your special Pearson page. First question… How are you today? Come on, you know you have to say it out loud. How are you today? That’s…
3 Great Customer Service Stories
Published: Thu, 01/24/19
I thought it was time to share some inspirational service stories. As usual, your job is to keep thinking, ‘How can I use this?’ Shopping Nightmare…
19 Things To Do in 2019
Published: Mon, 01/07/19
1. Grow at least one thing to eat Growing your food is cheap, healthy and above all, tasty. Whether you have acres of garden or a one-bedroom flat,…
Magnifying Christmas
Published: Thu, 12/20/18
Christmas is a massive magnifying glass. Every niggle becomes a drama. Every special moment becomes a magic moment. Every delay will feel like an…
Bye Bye Chris Evans and Thank You
Published: Thu, 12/13/18
9 years ago today, I received the craziest phone call. A producer for the Chris Evans Show on BBC Radio 2 rang me and asked if I’d like to be…
I Have ETB
Published: Fri, 12/07/18
On Monday, I had the joy of a deep scale and polish at my dentists. As usual, the hygienist did a quick gum check; prodding, poking and saying random…
Not Quite Nostradamus
Published: Thu, 11/29/18
I used to be a roofer - a job which was always full of banter. One day, we were working 30 miles from base and an e traordinary conversation took…
Do You Speak My Language?
Published: Thu, 11/15/18
I needed to change an online booking but the only way to do it was to call the contact centre.I visited the store but was asked to email my comments…
66% Of People ....
Published: Thu, 11/08/18
I enjoy a good statisticAnd I love a good quiz. Let’s combine them both.66% of people:A. Have never seen snowB. When they leave work, don’t know what…