If You're In Two Minds
Published: Fri, 06/21/19
What e actly would I learn on a How To Be A Super Speaker MasterClass? - FREE WEBINAR I’ve had about a dozen people ask me that question since I…
Michael Heppell Ltd.
Michael Heppell newsletter
Calibre vs Character
Published: Thu, 06/20/19
I work with hundreds of organisations in dozens of sectors. All have the same major challenge. They need and want great people with great character. A…
No one likes planning...
Published: Thu, 06/13/19
But everyone likes a plan. You know that day where you had nothing planned? And it turned out to be brilliant! The one where the planets just seemed…
Get Your Act Together
Published: Thu, 06/06/19
In the 1950’s big budget movies started hitting the silver screen. Singin’ In The Rain, Ben-Hur, The Ten Commandments - they were all epic…
What Is The Clarity Method?
Published: Thu, 05/30/19
When coaching a new client, I often end up discussing values. Once they truly understand their core values and can articulate and act on them, many…
Is This The Ultimate Life Hack?
Published: Thu, 05/23/19
Google ‘Life Hacks’ and you’ll find list after list - often with grand claims, making you doubt how you've lived your life without that perfect way to…
When Customer Service Doesn't Matter
Published: Thu, 05/16/19
I was looking to book 3 nights in a really nice, relatively new hotel on one of the Spanish Islands. It was for the height of summer, so I wanted to…
What's The Truth ?
Published: Thu, 05/09/19
It’s funny how we lean towards believing the negative over the positive. The various news channels know this and they thrive on it. So what - we’re…
How Good Service Becomes Brilliant
Published: Thu, 05/02/19
I was recently tagged in a Twitter post about customer service. Normally, it’s a reader having a rant and suggesting the culprits 'check out…
Super Speaker Super Offer
Published: Thu, 04/25/19
Good morning Last newsletter you clicked the link to my How To Be A Super Speaker Masterclass event. If it was a mistake or you're not interested just…