New Year - Old You
Published: Tue, 01/03/17
I’ve already received several emails with the ‘New Year NEW YOU’ cliché.The truth is there will be no ‘new you’ until, you face up to e actly what’s…
Michael Heppell Ltd.
Michael Heppell newsletter
How To Survive And Thrive This Christmas
Published: Wed, 12/21/16
A very quick message to say thank you for reading, commenting and sharing my newsletters this year.Whenever I write, I start by facing an empty…
Why you shouldn’t slow down this Christmas
Published: Wed, 12/07/16
I’m already hearing people putting stuff off until 2017 because, ‘Let’s get Christmas out of the way first’ is creeping in.How about flipping it and…
Complaints - a chance to shine?
Published: Tue, 11/15/16
If Mrs Heppell wasn’t Mrs Heppell I’d complain a lot more.She’s my complaint barometer, making sure that when things go wrong I’m less Victor Meldrew…
Why You Should Be Having More Meetings
Published: Thu, 10/27/16
I called my mate yesterday. 5 hours later he called me back, apologising and e plaining he’d been in a meeting. An all afternoon (4 and half hour!)…
18,000 days
Published: Wed, 10/19/16
Today is my 18,000th day on earth. That's 18,000 opportunities to make a difference. From a windy gurgling grin as a baby - to a grateful smile,…
What WOW looks like
Published: Thu, 10/13/16
On Tuesday evening Christine and I walked out of a restaurant in central Birmingham.The lackadaisical way we were greeted, followed by the barman’s…
My Massive Communication Fail
Published: Fri, 09/30/16
It’s 8 am and I’m walking along the beach with Roger. Just chattin’.Roger is a new friend. At this point I’ve known him for 2 days, so he’s like a…
The Difference Between Most and Mark
Published: Tue, 09/13/16
One of the most common discussions I have with people at events is around writing/publishing a book. It seems like everyone has ‘got a book inside…
Back To School Blues
Published: Wed, 09/07/16
Summer is over (for UK readers you may be wondering just when it began) and we’re rapidly moving into darker nights, flame inspired celebrations and…