3 Great Customer Service Stories
Published: Thu, 01/24/19
I thought it was time to share some inspirational service stories. As usual, your job is to keep thinking, ‘How can I use this?’ Shopping Nightmare…
Michael Heppell Ltd.
Michael Heppell newsletter
19 Things To Do in 2019
Published: Mon, 01/07/19
1. Grow at least one thing to eat Growing your food is cheap, healthy and above all, tasty. Whether you have acres of garden or a one-bedroom flat,…
Magnifying Christmas
Published: Thu, 12/20/18
Christmas is a massive magnifying glass. Every niggle becomes a drama. Every special moment becomes a magic moment. Every delay will feel like an…
Bye Bye Chris Evans and Thank You
Published: Thu, 12/13/18
9 years ago today, I received the craziest phone call. A producer for the Chris Evans Show on BBC Radio 2 rang me and asked if I’d like to be…
I Have ETB
Published: Fri, 12/07/18
On Monday, I had the joy of a deep scale and polish at my dentists. As usual, the hygienist did a quick gum check; prodding, poking and saying random…
Not Quite Nostradamus
Published: Thu, 11/29/18
I used to be a roofer - a job which was always full of banter. One day, we were working 30 miles from base and an e traordinary conversation took…
Do You Speak My Language?
Published: Thu, 11/15/18
I needed to change an online booking but the only way to do it was to call the contact centre.I visited the store but was asked to email my comments…
66% Of People ....
Published: Thu, 11/08/18
I enjoy a good statisticAnd I love a good quiz. Let’s combine them both.66% of people:A. Have never seen snowB. When they leave work, don’t know what…
Asda - Start the Wow Now Special
Published: Wed, 11/07/18
Welcome to your special ASDA page.First question… How are you today?Come on, you know you have to say it out loud. How are you today?That’s…
Why Our Retailers Must Step Up
Published: Wed, 10/31/18
I’ve presented at several retailer conferences this year. The atmosphere has been buoyant at some and desperate at others.Sometimes, when I’m giving a…