What Is The Clarity Method?
Published: Thu, 05/30/19
When coaching a new client, I often end up discussing values. Once they truly understand their core values and can articulate and act on them, many…
Michael Heppell Ltd.
Michael Heppell newsletter
Is This The Ultimate Life Hack?
Published: Thu, 05/23/19
Google ‘Life Hacks’ and you’ll find list after list - often with grand claims, making you doubt how you've lived your life without that perfect way to…
When Customer Service Doesn't Matter
Published: Thu, 05/16/19
I was looking to book 3 nights in a really nice, relatively new hotel on one of the Spanish Islands. It was for the height of summer, so I wanted to…
What's The Truth ?
Published: Thu, 05/09/19
It’s funny how we lean towards believing the negative over the positive. The various news channels know this and they thrive on it. So what - we’re…
How Good Service Becomes Brilliant
Published: Thu, 05/02/19
I was recently tagged in a Twitter post about customer service. Normally, it’s a reader having a rant and suggesting the culprits 'check out…
Super Speaker Super Offer
Published: Thu, 04/25/19
Good morning Last newsletter you clicked the link to my How To Be A Super Speaker Masterclass event. If it was a mistake or you're not interested just…
I Was Absolutely Useless
Published: Thu, 04/18/19
Yes, I was absolutely useless. But the worst thing? I thought I was good. I’ve been having a garage spring clean and came across a bo of old…
Dealing With Overwhelm
Published: Thu, 04/11/19
Last week I hosted the Business E cellence Forum and Awards. It’s a massive event with over 1,200 participants and a range of world-class speakers.
The Curse Of Chaos
Published: Thu, 04/04/19
Early in my career, I was invited to work with a ‘creative agency’. It was a hoot! Painted pigs in reception. Table tennis and space invaders. Pizzas…
The smart way to get a double espresso
Published: Thu, 03/28/19
Last week I had a few days writing in the sun. The hotel was very nice, the breakfast very average. Two days running, the early morning team managed…