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Michael Heppell newsletter

The (next) Fab Four!

Published: Sun, 05/14/23

Hi I'm full of news at the moment. Last week I announced Patrick Kielty, Will Polston, Neil Mullarkey and Debra Stevens as the first four speakers for…

Your Greene King Download

Published: Sat, 05/13/23

Dear I loved presenting for you on Wednesday. It looked like you were having a great day and I’m sure there were a few sore heads on Thursday. As…

The Risk of 5 Star Service

Published: Thu, 05/11/23

Brilliant customer service does not come without risk. In fact, creating brilliant customer service automatically develops a whole set of new…

This week on TEAM17 8th May 2023

Published: Mon, 05/08/23

Hi Happy 'e tra' Bank Holiday Monday (UK peeps)! There's been lots of celebrations for the Coronation 👑. Did you see the Windsor Concert? Spectacular!…

Two more speakers for DAY17

Published: Tue, 05/02/23

Hi I have news. E citing news. Whoop whoop news! Today we announce two more presenters for DAY17 in London on June 17th. Patrick Kielty Patrick is an…

I have news

Published: Tue, 05/02/23

Hi I have news. E citing news. Whoop whoop news! Today we announced two more presenters for DAY17 in London. But first I have a confession.I’ve been…

Two more speakers for DAY17

Published: Tue, 05/02/23

Hi I have news. E citing news. Whoop whoop news! Today we announce two more presenters for DAY17 in London on June 17th. Patrick Kielty Patrick is an…

This week on TEAM17 1st May 2023

Published: Mon, 05/01/23

Hi Unfortunately, I have to start this message with some sad news. Our beloved TEAM17 friend Dennis Conlon passed away a few days ago. He'd been…

Learning is boring

Published: Thu, 04/27/23

The challenge with a lot of learning is the lessons are just too long, too impractical and too boring. There's a whole bunch of research that shows…

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