Do You Speak My Language?
Published: Thu, 11/15/18
I needed to change an online booking but the only way to do it was to call the contact centre.I visited the store but was asked to email my comments…
Michael Heppell Ltd.
Michael Heppell newsletter
66% Of People ....
Published: Thu, 11/08/18
I enjoy a good statisticAnd I love a good quiz. Let’s combine them both.66% of people:A. Have never seen snowB. When they leave work, don’t know what…
Asda - Start the Wow Now Special
Published: Wed, 11/07/18
Welcome to your special ASDA page.First question… How are you today?Come on, you know you have to say it out loud. How are you today?That’s…
Why Our Retailers Must Step Up
Published: Wed, 10/31/18
I’ve presented at several retailer conferences this year. The atmosphere has been buoyant at some and desperate at others.Sometimes, when I’m giving a…
Hentitled
Published: Thu, 10/25/18
Hentitled: Those who strut, clucking endlessly about why they should have what they think they deserve, without putting in effort and forgetting…
Slimming World Start the Wow Now Special
Published: Sun, 10/21/18
Welcome to your special Slimming World Gold and Pearl page.First question… How are you today?Come on, you know you have to say it out loud. How are…
Pattonair Start the Wow Now Special
Published: Sun, 10/21/18
Welcome to your special Pattonair page.First question… How are you today?Come on, you know you have to say it out loud. How are you today?That’s…
Mania Vs Contentment ....
Published: Thu, 10/18/18
Are you manic?Have you ever been?It’s not the most helpful state - but it’s a common one.Running late. Hoping for the call back. Overwhelmed with what…
Happy Birthday to....
Published: Mon, 10/01/18
20 years ago, October 1st 1998, I started a new job. Founder of Michael Heppell Ltd. I was stoked. Totally clueless ... but stoked. My own business,…
What Ambition Really Looks Like
Published: Tue, 09/25/18
For regular readers of my newsletters, it’s no secret that I’m a fan of Vanarama.They’ve been a client for many years and really understand what…