The shortcut to connection

Published: Thu, 02/13/25

Updated: Thu, 02/13/25

I'd like you to run a test. It’s simple. It’s free. And it’s one of the most powerful tools in customer service. Smile 😀 Not just with the people you…

Sack the proof reader!

Published: Wed, 02/12/25

Sack the proofreader!Hi Spotting a mistake is one thing, taking action is another. Having a mate like Andy Gilbert founder of Go MAD thinking (check…

Master Innholders See, Smile, Say Hello Special

Published: Wed, 02/12/25

Dear Thank you for your interest in my new book See, Smile, Say Hello. Since I announced it, the response has been e traordinary. I do believe it’s…

Have you ever felt invisible?

Published: Thu, 02/06/25

Updated: Sat, 02/08/25

You walk into a shop, stand at a counter or wait at a reception desk. And… nothing. No eye contact. No greeting. Just a sinking feeling that you don’t…

How can you ❤️ your customer if you don’t ❤️ yourself?

Published: Thu, 01/30/25

Updated: Thu, 01/30/25

You don’t know what’s going on behind the counter. Maybe they’ve had a terrible journey. Perhaps they don’t like how they look today. Possibly they’re…

Why Do We Collect Useless Things?

Published: Thu, 01/23/25

Updated: Sun, 01/26/25

Let’s talk about stuff. You know the kind I mean - the gadgets, knick-knacks, and ‘I might need this one-day’ bits and bobs that pile up over time.

Thrill Me Then Bill Me

Published: Thu, 01/16/25

Updated: Thu, 01/16/25

With rising costs, it’s no secret that businesses are feeling the pinch. And when prices go up, customers feel it too. But while costs may be outside…

It's starting at 7pm {{ subscriber.first_name | capitalize }}

Published: Tue, 01/14/25

Updated: Tue, 01/14/25

Hi A quick reminder that this evening’s webinar The Best Medicine is Your Mind with Dr Guillermo Recatero starts in appro imately one hour at 7pm UK…

The Best Medicine Webinar Details

Published: Mon, 01/13/25

Updated: Mon, 01/13/25

Here are your details for The Best Medicine is Your Mind Webinar taking place on Tuesday evening. Hi Thank you for registering for Tuesday evening’s…

The one thing that impacts everything

Published: Thu, 01/09/25

Updated: Mon, 01/13/25

It’s at the top of your Wheel of Life for a reason. You can have fewer friends, less money, need more time, have a career that sucks and deal with it…