Complaints - a chance to shine?
Published: Tue, 11/15/16
If Mrs Heppell wasn’t Mrs Heppell I’d complain a lot more.She’s my complaint barometer, making sure that when things go wrong I’m less Victor Meldrew…
Michael Heppell Ltd.
Michael Heppell newsletter
Why You Should Be Having More Meetings
Published: Thu, 10/27/16
I called my mate yesterday. 5 hours later he called me back, apologising and e plaining he’d been in a meeting. An all afternoon (4 and half hour!)…
18,000 days
Published: Wed, 10/19/16
Today is my 18,000th day on earth. That's 18,000 opportunities to make a difference. From a windy gurgling grin as a baby - to a grateful smile,…
What WOW looks like
Published: Thu, 10/13/16
On Tuesday evening Christine and I walked out of a restaurant in central Birmingham.The lackadaisical way we were greeted, followed by the barman’s…
My Massive Communication Fail
Published: Fri, 09/30/16
It’s 8 am and I’m walking along the beach with Roger. Just chattin’.Roger is a new friend. At this point I’ve known him for 2 days, so he’s like a…
The Difference Between Most and Mark
Published: Tue, 09/13/16
One of the most common discussions I have with people at events is around writing/publishing a book. It seems like everyone has ‘got a book inside…
Back To School Blues
Published: Wed, 09/07/16
Summer is over (for UK readers you may be wondering just when it began) and we’re rapidly moving into darker nights, flame inspired celebrations and…
Adam Stinks Of Tabs
Published: Thu, 07/21/16
If I didn’t have such a brilliant wife and business partner as Christine, my Trip Advisor review would have been the direct, gory and glorious...
Our Tips Go To Charity
Published: Tue, 07/12/16
I was at The Love Supreme Festival last weekend (headliners Grace Jones and Burt Bacharach have a combined age of 156!) and to help us to enjoy the…
When you fall out of love
Published: Fri, 05/27/16
Do you remember that restaurant that used to be good but had to close as your kids were saying their school dinners were better? Or what about the…