When you're overwhelmed, do this

Published: Thu, 02/27/25

Updated: Thu, 02/27/25

What a week!We're careering towards the end of February, Brilliant Ai is being tricky (still not ready to launch), it’s Christine’s birthday tomorrow…

Why your generation was best {{ subscriber.first_name | capitalize }}

Published: Wed, 02/26/25

Updated: Wed, 02/26/25

Hi In 1980 I became a teenager. I believe that makes me an 80’s child. It was the best decade by far. I saw more bands, dated more girls and chalked…

It's happening {{ subscriber.first_name | capitalize }}

Published: Tue, 02/25/25

Updated: Tue, 02/25/25

Hi You may have noticed that ne t month I have a new book coming out. And, as I would encourage any author to do, I'm going to be promoting it……

The secret to cutting through the noise

Published: Thu, 02/20/25

Updated: Thu, 02/20/25

We live in the noisiest time in history. Messages, emails, notifications, adverts - everyone’s competing for your attention. But the ones who win…

The shortcut to connection

Published: Thu, 02/13/25

Updated: Thu, 02/13/25

I'd like you to run a test. It’s simple. It’s free. And it’s one of the most powerful tools in customer service. Smile 😀 Not just with the people you…

Sack the proof reader!

Published: Wed, 02/12/25

Sack the proofreader!Hi Spotting a mistake is one thing, taking action is another. Having a mate like Andy Gilbert founder of Go MAD thinking (check…

Master Innholders See, Smile, Say Hello Special

Published: Wed, 02/12/25

Dear Thank you for your interest in my new book See, Smile, Say Hello. Since I announced it, the response has been e traordinary. I do believe it’s…

Have you ever felt invisible?

Published: Thu, 02/06/25

Updated: Sat, 02/08/25

You walk into a shop, stand at a counter or wait at a reception desk. And… nothing. No eye contact. No greeting. Just a sinking feeling that you don’t…

How can you ❤️ your customer if you don’t ❤️ yourself?

Published: Thu, 01/30/25

Updated: Thu, 01/30/25

You don’t know what’s going on behind the counter. Maybe they’ve had a terrible journey. Perhaps they don’t like how they look today. Possibly they’re…

Why Do We Collect Useless Things?

Published: Thu, 01/23/25

Updated: Sun, 01/26/25

Let’s talk about stuff. You know the kind I mean - the gadgets, knick-knacks, and ‘I might need this one-day’ bits and bobs that pile up over time.