Cooperation VS Annihilation
Published: Wed, 07/08/15
Ten days ago I watched Novak Djokovic play a blinding game of lawn tennis in a pre-Wimbledon warm up. The power and skill was breathtaking. Bang,…
Michael Heppell Ltd.
Michael Heppell newsletter
What will you do with your online review
Published: Tue, 06/30/15
We’ve been speaking at a lot of staff conferences recently. I love them.I love the fact that organisations are still willing to bring all of their…
How To Work A Trade Show
Published: Tue, 06/23/15
Even if you don’t attend Trade Shows, work a stand or have to mi with other humans… you can learn from this.Last week Mrs H and I attended the London…
7 Bonkers and Brilliant Interview Questions
Published: Thu, 05/14/15
We’ve recently helped our daughter’s boyfriend to apply for (and successfully land) a new job.After his final interview, he shared a couple of the…
Poor Andrew
Published: Wed, 05/06/15
‘I only have one sparkling water and one apple juice left’, offered Andrew on the Trans Pennine E press train from Liverpool to Newcastle.‘Is that…
Why you should always sing Happy Birthday
Published: Thu, 04/30/15
Looking through the steamy window of the Good Earth Chinese restaurant it appeared to be packed. Your immediate reaction would be to assume there’d be…
Why Urgent Can Wait
Published: Wed, 03/25/15
Did you miss me? Probably not. I can’t imagine you sat in front of your computer every day wondering why Michael Heppell hasn’t sent you a newsletter…
Milk and no sugar please Sir Richard
Published: Wed, 03/11/15
I’m currently writing a new edition of my book 5 Star Service, so naturally senses become heightened and my service radar goes into overdrive. If…
A Lesson For Every Boss
Published: Wed, 03/04/15
If you’re not the boss you can skip this email. Save yourself 3 minutes and have a cuppa.If you are a boss – don’t touch that dial.I remember one of…
The Best Worst Marketing Idea Ever
Published: Tue, 02/24/15
It must be tough running a small business when your main competitors are the likes of Asda and Tesco. That’s why I was delighted to see a bit of…