The Problem With Your Customer Feedback
Published: Tue, 11/03/15
The second you land, check out of a hotel or receive a package the email or te t arrives.‘Would you be happy to carry out a short survey to help us…
Michael Heppell Ltd.
Michael Heppell newsletter
How To Say ‘No’ Brilliantly
Published: Mon, 10/26/15
Last week I wanted to book a table for 8 to grab a late dinner after a comedy gig. The slight challenge was the gig didn’t finish until 10.40pm but…
I used to be the best...
Published: Fri, 10/09/15
What would you rather be known for?Used to be the best. Or…On the way up, but not best yet?Some people, places, companies etc still trade on their…
What You And 200 Pub Managers Have In Common
Published: Tue, 09/29/15
Last week the new 3rd Edition of 5 Star Service was published - always e citing.Our first order came from Sizzling Pubs who bought 200 copies for…
Why Most Restaurants Hate TripAdvisor
Published: Fri, 09/18/15
I was in Marbella at last weekend and had a great Sunday lunch on the beach. There was live entertainment, the food and company was amazing.
Sorry About The Glitch Yesterday
Published: Thu, 09/17/15
Sorry About The Glitch YesterdayAnd thank you to the people who pointed out that yesterday’s blog post had a hiccup on one of the links.Typically,…
A Smile On Their Face And A Smile In Their Heart
Published: Wed, 09/16/15
The founder of China’s largest golf resort (10 courses!) has an interesting recruitment policy; ‘I want a smile on their face and a smile in their…
A most unusual profit centre
Published: Tue, 09/08/15
The most e traordinary profit centres are often hidden away where you would least e pect to find them, others are more obvious:Restaurants make great…
What to say when you just don't know
Published: Thu, 07/30/15
I have a couple of friends who send daily emails to their subscribers. It’s a proven marketing strategy to build a business. And it works for them,…
The Golden Rule Of Beach Tennis
Published: Wed, 07/08/15
Ten days ago I watched Novak Djokovic play a blinding game of lawn tennis in a pre-Wimbledon warm up. The power and skill was breathtaking. Bang,…