Who loves ya baby!
Published: Thu, 06/21/12
Who love's ya baby? I'm guessing half the readers of this newsletter instantly associate that phrase with wonderful Telly Savalas playing lollypop…
Michael Heppell newsletter
Published: Thu, 06/21/12
Who love's ya baby? I'm guessing half the readers of this newsletter instantly associate that phrase with wonderful Telly Savalas playing lollypop…
Published: Thu, 05/24/12
My wife is meticulous. I'm sure it's a good thing; our house is neat and tidy, we know where things are and our business runs on tracks. However there…
Published: Thu, 05/24/12
My wife is meticulous. I'm sure it's a good thing; our house is neat and tidy, we know where things are and our business runs on tracks. However there…
Published: Tue, 05/22/12
My book Five Star Service has had a sudden resurgence. Back to the No. 1 slot for customer service on Amazon, cool comments at events and lots of…
Published: Wed, 05/02/12
Well we've just moved offices. For two days the building was a flurry of activity as we discovered imaginative ways of fitting a desk through a door…
Published: Wed, 04/25/12
Last week I was humbled to witness my friend, John Elliott, give away his £30million business. He could have sold it, he could have given it to his…
Published: Wed, 04/04/12
We're e cited to announce that Michael will be speaking at 'The Growth Summit' on 15th May in Cambridge. This is a special event which will feature…
Published: Mon, 03/12/12
Congratulations to all the organisations who are currently celebrating their listing as a Sunday Times Top 100 Best Company to Work For. Especially to…
Published: Tue, 02/28/12
Every four years an e tra day is added to our calendar to make sure we don't spin into another universe (or something like that). I accept it's done…
Published: Thu, 02/09/12
One of the great rewards of doing what we do is hearing about people's e periences and success stories after reading one of our books or attending a…