Close to The Edge
Published: Thu, 08/30/12
In less than one month my brand new book The Edge: How the Best Get Better will be published. I've always been fascinated about what gives some people…
Michael Heppell Ltd.
Michael Heppell newsletter
Your final warning
Published: Thu, 08/16/12
I think it's only fair to warn you of my communication plans for August. I'm going to send you five (weekly) emails rather than fortnightly ones. And…
I've made a prediction
Published: Thu, 08/02/12
I'm writing this newsletter on 4th July 2012 and you're reading it on the 2nd August 2012. I'm doing this because Alastair, who works as our…
3 days, 2 books, 1 microphone
Published: Thu, 07/19/12
I've recently spent 3 days in a London studio recording the Audio Book version of The Edge: How the Best Get Better. Recording is weird for me because…
I've become addicted
Published: Thu, 07/05/12
I've become addicted. It's most nights now. Usually I'm with others but recently I've found myself fulfilling my craving alone. Yes my name is Michael…
Who loves ya baby!
Published: Thu, 06/21/12
Who love's ya baby? I'm guessing half the readers of this newsletter instantly associate that phrase with wonderful Telly Savalas playing lollypop…
My wife is meticulous
Published: Thu, 05/24/12
My wife is meticulous. I'm sure it's a good thing; our house is neat and tidy, we know where things are and our business runs on tracks. However there…
My wife is meticulous
Published: Thu, 05/24/12
My wife is meticulous. I'm sure it's a good thing; our house is neat and tidy, we know where things are and our business runs on tracks. However there…
7 low cost high impact ways to Wow your customers
Published: Tue, 05/22/12
My book Five Star Service has had a sudden resurgence. Back to the No. 1 slot for customer service on Amazon, cool comments at events and lots of…
Look what we found
Published: Wed, 05/02/12
Well we've just moved offices. For two days the building was a flurry of activity as we discovered imaginative ways of fitting a desk through a door…