Merry Christmas
Published: Wed, 12/23/15
Thank you for your wonderful support and interest in our work this year.Have a brilliant, peaceful and magical Christmas and let’s work together to…
Michael Heppell Ltd.
Michael Heppell newsletter
Why Santa’s Mum Rocks
Published: Tue, 12/01/15
‘Michael, this is your translator.’‘Good afternoon Mr Heppell, I’m delighted to meet you. My name is Maria Santa. Like Santa’s mother.’I was happy and…
30 feel good fun ideas guaranteed to make you smile
Published: Tue, 11/24/15
Over the years, I’ve sent lots of emails with tips and ideas on how you can ‘make this your best Christmas ever’.I now know the answer - or at least a…
Look out America. How British companies are becoming the new masters of 5 Star Service
Published: Tue, 11/17/15
The best customer service stories used to come from over the pond, but now all that’s changing with some brilliant British businesses who are wowing…
Why I Put Stuff Off
Published: Wed, 11/11/15
I had to visit the dentist today. So typically, for the last 4 days I’ve been intensely brushing and flossing the choppers for longer and than…
The Problem With Your Customer Feedback
Published: Tue, 11/03/15
The second you land, check out of a hotel or receive a package the email or te t arrives.‘Would you be happy to carry out a short survey to help us…
How To Say ‘No’ Brilliantly
Published: Mon, 10/26/15
Last week I wanted to book a table for 8 to grab a late dinner after a comedy gig. The slight challenge was the gig didn’t finish until 10.40pm but…
I used to be the best...
Published: Fri, 10/09/15
What would you rather be known for?Used to be the best. Or…On the way up, but not best yet?Some people, places, companies etc still trade on their…
What You And 200 Pub Managers Have In Common
Published: Tue, 09/29/15
Last week the new 3rd Edition of 5 Star Service was published - always e citing.Our first order came from Sizzling Pubs who bought 200 copies for…
Why Most Restaurants Hate TripAdvisor
Published: Fri, 09/18/15
I was in Marbella at last weekend and had a great Sunday lunch on the beach. There was live entertainment, the food and company was amazing.