When a little white lie turns black
Published: Tue, 04/01/14
We'd had a fairly busy day researching a new client.We'd e perienced four ta is, seven trains and si teen interviews by the time we arrived at our…
Michael Heppell Ltd.
Michael Heppell newsletter
When I knew I hadn't won
Published: Fri, 03/21/14
Late last year I was delighted that our book, The Edge - how the best get better, had been shortlisted for the prestigious Management Book of the…
Are you responsible for this?
Published: Thu, 03/13/14
He saw the flashing light on his office answerphone. He casually hit play. Then he heard a concerned voice.'I got this number from the side of a van.
Service by Heston
Published: Thu, 03/06/14
Meat Fruit, nitro ice cream poached at our table and a dozen other culinary delights were on show. But what I was really interested in was the…
How to get remembered, rewarded and referred
Published: Thu, 02/27/14
A good part of my life is spent sitting in staff and management conferences waiting to go on stage to do my thing.I'm one of those people who like to…
Spring IS coming
Published: Tue, 02/18/14
'When will it ever end?' pleaded the pensioner whose home was being flooded as many times in as many weeks. It's heart-breaking.I found myself…
5 Customer Service Trends For 2014
Published: Mon, 01/06/14
Online Reviews For EverythingEveryone has used TripAdvisor to check a hotel prior to (and even after) a visit. And if you work in the hospitality…
One final act of kindness
Published: Tue, 12/24/13
On Christmas Eve, one final act of kindness. An oldie but a goodie: http://www.youtube.com/watch?v=vr3 _RRJdd4 Thank you for sharing all your…
You've been passing it on!
Published: Mon, 12/23/13
I wanted to share with you some of the brilliant Random Acts of Christmas Kindness that you've been sending to me via email, Facebook and Twitter.
Kindness Ltd.
Published: Sun, 12/22/13
This is a really lovely article. It brought a big smile to my face.Looking beyond simply today and tomorrow; how to build a business based on…