Michael Heppell Ltd.

Michael Heppell newsletter

Pass it on

Published: Sat, 12/21/13

Today's message is a simple one.Pass it on; you never know when you may receive some of that kindness back:…

The beggar who gave away money

Published: Fri, 12/20/13

There are so many types of random acts of kindness out there, how about another e ample?It's brilliant, like begging in reverse! http://www.e…

Small gestures, big impact

Published: Thu, 12/19/13

Small gestures, big impact.If anything demonstrated this point, it's this article here: http://mashable.com/2013/10/21/random-acts-of-kindness How…

Christmas shopping... in reverse!

Published: Wed, 12/18/13

Right up to Dec 24th we are sharing stories of Random Acts of Christmas Kindness with you.I love this idea!It's so simple and very much in keeping…

A jet, a wish and a surprise

Published: Tue, 12/17/13

Right up to Dec 24th we are sharing stories of Random Acts of Christmas Kindness with you. Today, I wanted to pass on a brilliant video. Chances are…

7 Deadly Sins of Customer Service

Published: Thu, 11/28/13

1) Saying 'It's company policy' - When was the last time you heard this phrase and thought, 'You know what, you're right?' I'm guessing never. So…

Are you a service leader?

Published: Thu, 11/21/13

Are you a leader in an organisation that's passionate about customer service? On 8th January 2014 I will be holding a very special one day event…

Hearts and Minds

Published: Thu, 10/24/13

On 1st October leaders from a wide range of organisations from Sainsburys to Virgin, BMW to Kensington Palace joined me when I launched a new…

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