Michael Heppell newsletter
Published: Tue, 11/17/15
The best customer service stories used to come from over the pond, but now all that’s changing with some brilliant British businesses who are wowing…
Published: Wed, 11/11/15
I had to visit the dentist today. So typically, for the last 4 days I’ve been intensely brushing and flossing the choppers for longer and than…
Published: Tue, 11/03/15
The second you land, check out of a hotel or receive a package the email or te t arrives.‘Would you be happy to carry out a short survey to help us…
Published: Mon, 10/26/15
Last week I wanted to book a table for 8 to grab a late dinner after a comedy gig. The slight challenge was the gig didn’t finish until 10.40pm but…
Published: Fri, 10/09/15
What would you rather be known for?Used to be the best. Or…On the way up, but not best yet?Some people, places, companies etc still trade on their…
Published: Tue, 09/29/15
Last week the new 3rd Edition of 5 Star Service was published - always e citing.Our first order came from Sizzling Pubs who bought 200 copies for…
Published: Fri, 09/18/15
I was in Marbella at last weekend and had a great Sunday lunch on the beach. There was live entertainment, the food and company was amazing.
Published: Thu, 09/17/15
Sorry About The Glitch YesterdayAnd thank you to the people who pointed out that yesterday’s blog post had a hiccup on one of the links.Typically,…
Published: Wed, 09/16/15
The founder of China’s largest golf resort (10 courses!) has an interesting recruitment policy; ‘I want a smile on their face and a smile in their…
Published: Tue, 09/08/15
The most e traordinary profit centres are often hidden away where you would least e pect to find them, others are more obvious:Restaurants make great…