What happened on Blue Monday?
Published: Tue, 01/24/12
Well, you've done it. You made it through the single most depressing day of the year. Yesterday Monday 23rd January was calculated by boffins to be…
Michael Heppell Ltd.
Michael Heppell newsletter
Michael live. In London or in your home!
Published: Tue, 01/10/12
We're just two days away from our live tele-seminar '12 for 2012'. This is your last chance to join us on what promises to be a high paced, inspiring…
Last few places available...
Published: Fri, 01/06/12
Wow! A huge thank you to everyone who's signed up for our free '12 for 2012' tele-seminar on Thursday 12th January. We've been inundated with e-mails…
12 for 2012
Published: Wed, 01/04/12
It's 2012! Christmas and New Year have passed and most of us are back at work (I can hear your cheers from here!) Resolutions have been decided upon,…
Tick boxes, service and hospitality
Published: Tue, 12/20/11
You did everything that was e pected, on time and fulfilled your customer's needs. You've ticked the bo es. You did all of the above with style. It…
Two years ago on this day...
Published: Thu, 12/15/11
It was e actly two years ago today that I was asked by Radio 2 DJ Chris Evans to be a guest on his Radio 2 show to talk about Flip It. Nothing could…
Wisdom wasted on a 17 year old
Published: Wed, 12/07/11
until now I remember when I was an apprentice slater & tiler working for my Dad. It was December 21st 1984 and my Dad decided we were going to start a…
That's not what we do!
Published: Wed, 11/09/11
The difference between standards and service and where you go wrong. 'That's not what we do!' she e claimed 'Well it was yesterday' I offered. This…
WHY be brilliant?
Published: Tue, 11/01/11
I received an interesting idea on Twitter the other day. It was from Paul McIntyre and read: "@MichaelHeppell idea for book/chapter. WHY be…
When enough is enough
Published: Thu, 10/20/11
I recently read about a successful Hollywood writer. He was constantly asked to read scripts for friends, friends of friends and many who didn't even…