The Winter Of Our Discontent
Published: Wed, 10/23/13
For those of you who live in Britain, have lived there, visited or just heard about here, you will be aware of one lasting truth; us Brits love…
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Michael Heppell newsletter
Why the gap is getting wider
Published: Tue, 09/10/13
Have you noticed how the service gap is getting wider? Just as more and more organisations are starting to get it, at the same time more than ever…
21.5 Unbreakable Laws of Selling
Published: Tue, 09/03/13
I am delighted to have been asked by Jeffrey Gitomer to support the release of his brilliant new book '21.5 Unbreakable Laws of Selling' which is…
The Edge just got a little smaller and a lot...
Published: Wed, 07/31/13
About a year ago my si th book The Edge: How The Best Get Better was published. I'd spent the previous years researching and writing about what makes…
Why you should stop meeting and start Sizzling
Published: Wed, 07/17/13
Yesterday I received an email asking me what I mean by Sizzle Sessions and what's the difference between them and meetings. So for Steve W, you and…
5 out of 5
Published: Tue, 07/02/13
Imagine you run a hotel. You work hard, you want to create the very best customer service and your guests are at the centre of everything you do. And…
It's obvious. Isn't it?
Published: Mon, 06/24/13
I had to call the help line. My little brain just couldn't work it out. It was particularly frustrating as I'm supposed to be the one who likes self…
Self Coaching
Published: Fri, 05/17/13
Lots of people would like a coach. They hope their coach will give them answers, point them in the right direction and even give them the motivation…
Practice when you don't need it...
Published: Thu, 05/02/13
So that you can do it perfectly when you do. Darts and snooker are two sports that have eluded me. I'm not one of those people who argue that it's not…
Why I'm an active optimist
Published: Wed, 04/03/13
I often talk about the difference between optimists and pessimists during my keynote presentations. Generally audiences agree that being an optimist…