12 for 2012
Published: Wed, 01/04/12
It's 2012! Christmas and New Year have passed and most of us are back at work (I can hear your cheers from here!) Resolutions have been decided upon,…
Michael Heppell Ltd.
Michael Heppell newsletter
Tick boxes, service and hospitality
Published: Tue, 12/20/11
You did everything that was e pected, on time and fulfilled your customer's needs. You've ticked the bo es. You did all of the above with style. It…
Two years ago on this day...
Published: Thu, 12/15/11
It was e actly two years ago today that I was asked by Radio 2 DJ Chris Evans to be a guest on his Radio 2 show to talk about Flip It. Nothing could…
Wisdom wasted on a 17 year old
Published: Wed, 12/07/11
until now I remember when I was an apprentice slater & tiler working for my Dad. It was December 21st 1984 and my Dad decided we were going to start a…
That's not what we do!
Published: Wed, 11/09/11
The difference between standards and service and where you go wrong. 'That's not what we do!' she e claimed 'Well it was yesterday' I offered. This…
WHY be brilliant?
Published: Tue, 11/01/11
I received an interesting idea on Twitter the other day. It was from Paul McIntyre and read: "@MichaelHeppell idea for book/chapter. WHY be…
When enough is enough
Published: Thu, 10/20/11
I recently read about a successful Hollywood writer. He was constantly asked to read scripts for friends, friends of friends and many who didn't even…
The Trilogy
Published: Wed, 10/05/11
You're busy so straight to it. Stieg Larsson's Millennium trilogy were the best selling books in the world last year. I'm no Stieg but I have written…
You're worth it!
Published: Wed, 09/14/11
I had a fascinating but slightly disturbing conversation with a senior person from a university recently. We were chatting about this being the last…
Only one question
Published: Mon, 08/08/11
You've arrived at the party, you don't know anyone but you are determined to meet some interesting people and have a good time. If you could only ask…