The Secrets of Confident People
Published: Fri, 07/25/14
I have a 'lads lunch' every couple of months with a great friend, Richard Nugent. About a year ago he was asked to write a book revealing the secrets…
Michael Heppell Ltd.
Michael Heppell newsletter
If I was a Festival Organiser
Published: Thu, 07/10/14
Last weekend I attended my first Jazz Festival. In the main it was brilliantly organised, but my brain couldn't help thinking of a few improvements…
The Top 6 Questions I'm Asked During Interviews
Published: Wed, 07/02/14
I'm doing a lot of interviews at the moment in preparation for the publication of the 10th Anniversary Edition of How to Be Brilliant in September.
What biscuits taught me about stress
Published: Thu, 06/26/14
When I was 16 I visited the McVities biscuit factory in Harlesden, North London. It was amazing! Especially the manufacturing process for the classic…
Why I'm better than Prince
Published: Thu, 06/05/14
I've seen Prince live many times. He really is an amazing performer. I saw him again just recently in Leeds. He thrashed out 36 songs in two and a…
6 eggs for a cordless drill
Published: Mon, 06/02/14
Christine and I were working in the garden when suddenly our ne t door neighbour appeared at our gate with si fresh eggs. His chickens had just laid…
Q as in Cucumber
Published: Fri, 05/23/14
I called Sky yesterday to cancel my sports package. I'd worked out for the amount I could save annually by not having Sky Sports I could almost buy a…
Dealing with Active Detractors
Published: Fri, 05/02/14
Every business has them, some more than others. They're the ones who just love to tell you (and anyone else with ears) what you're doing wrong.The old…
Why I've stopped teaching customer service
Published: Mon, 04/14/14
I've stopped teaching customer service because...It Has To Be Hearts AND Minds'Hearts' is for the customer (we love our customers).'Minds' is for…
Specialist, Generalist or Hybrid?
Published: Wed, 04/09/14
The Specialist has value. Hard to find and difficult to replace but of limited use when a market changes.The Generalist is a Jack of all Trades. Good…